Information We Collect
We collect information to provide you with effective budget reporting services and improve your financial management experience. Here's what we gather and why:
Personal Information You Provide
When you create an account or contact us, we collect:
- Full name and email address for account creation and communication
- Phone number for account security and important service updates
- Billing address for payment processing and service delivery
- Financial goals and preferences to customize your budget reporting experience
Financial Data
To generate meaningful budget reports, we collect:
- Bank transaction data through secure connections with your financial institutions
- Credit card and investment account information you choose to link
- Income sources and amounts for comprehensive budget analysis
- Spending categories and budget targets you set within our platform
Important: We never store your banking passwords or credentials. All financial data connections use bank-grade encryption and read-only access through our certified third-party partners.
How We Use Your Information
Your data helps us deliver personalized budget reporting that actually makes sense for your financial situation. We use your information to:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Generate budget reports | Financial transactions, income, spending patterns | Contract performance |
| Account management | Name, email, phone, billing information | Contract performance |
| Security monitoring | Login attempts, device information, IP addresses | Legitimate interests |
| Service improvements | Usage patterns, feature engagement, feedback | Legitimate interests |
| Customer support | Contact details, account information, support history | Contract performance |
We analyze your spending patterns to identify trends and provide insights that help you make better financial decisions. This analysis happens automatically within our secure systems and helps generate the personalized recommendations you see in your reports.
When We Share Your Data
We don't sell your personal information to anyone. However, we do share data in specific circumstances to provide our services:
Service Providers
We work with trusted partners who help us deliver our services:
- Financial data aggregators: Secure connections to your banks and financial institutions
- Payment processors: Handling subscription payments and billing
- Cloud hosting providers: Secure data storage and platform operations
- Email service providers: Sending you reports and account notifications
Legal Requirements
We may disclose your information when required by Australian law or to:
- Respond to valid legal requests from government authorities
- Protect our rights and property or those of our users
- Investigate potential fraud or security breaches
- Comply with regulatory requirements under Australian financial services legislation
How We Protect Your Data
Security isn't just important to us — it's fundamental to everything we do. We've implemented multiple layers of protection:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Advanced encryption at rest for stored financial data
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated monitoring for suspicious activity
Physical and Administrative Controls
- Secure data centers with restricted access and environmental controls
- Employee background checks and privacy training
- Strict access controls limiting who can view your data
- Regular backups with encrypted storage
Despite our best efforts, no system is completely secure. If we discover a data breach that affects your personal information, we'll notify you within 72 hours and take immediate steps to minimize any potential impact.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Most of your data is available directly through your account dashboard, but you can contact us for a comprehensive report.
Data Portability
You have the right to export your financial data in a structured format. This includes your transaction history, budget categories, and generated reports. You can initiate an export from your account settings or request assistance from our support team.
Account Deletion
You can delete your account at any time through your account settings. When you delete your account:
- We'll permanently remove your personal information within 30 days
- Financial data connections will be immediately terminated
- Generated reports and analysis will be deleted
- Some information may be retained for legal compliance (detailed in our retention section)
Need Help? If you want to exercise any of these rights or have questions about your data, email us at privacy@neo-save.com. We'll respond within 30 days and work with you to address your concerns.
How Long We Keep Your Data
We keep your information only as long as necessary to provide our services and comply with legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 2 years | Service delivery and support |
| Financial transactions | Duration of account + 7 years | Australian tax and financial regulations |
| Generated reports | Duration of account + 1 year | Service improvement and support |
| Support communications | 3 years after resolution | Quality assurance and legal compliance |
| Marketing communications | Until you unsubscribe + 2 years | Preference management and compliance |
After these periods, we securely delete or anonymize your information. In some cases, we may retain anonymized data for longer periods to improve our services, but this data cannot be linked back to you personally.
International Data Transfers
While Neo-Save operates from Australia, some of our service providers may store or process your data in other countries. When we transfer your personal information internationally:
- We ensure the destination country has adequate privacy protections
- We use contractual safeguards that meet Australian privacy standards
- We limit transfers to what's necessary for service delivery
- We maintain the same level of protection regardless of where data is processed
Currently, some of our cloud infrastructure partners operate facilities in Singapore and the United States, both of which have been assessed as providing adequate protection for Australian personal information.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes:
- We'll email you at least 30 days before the changes take effect
- We'll highlight what's changed and why
- We'll post the updated policy on our website with a new effective date
- For significant changes that affect how we use your data, we may ask for your renewed consent
You can always find the current version of our privacy policy on our website. If you continue using Neo-Save after we've notified you of changes, we'll consider that acceptance of the updated terms.